Shipping policy

Last Updated: February 2026

Welcome to Fashnito. We are committed to providing a reliable, transparent, and secure shipping experience. This Shipping Policy explains our shipping destinations, shipping fees, processing times, delivery timelines, and responsibilities.

1. Shipping Destinations

Fashnito currently ships to customers located in:

• United Arab Emirates (UAE)
• Kuwait

Orders can only be shipped to valid residential or business addresses within the countries listed above.

2. Shipping Origin

All orders are dispatched from our fulfilment facilities located in:

• Dubai, United Arab Emirates
• Al Asimah, Kuwait

3. Shipping Fees

We provide transparent shipping rates based on the order value and delivery destination.

United Arab Emirates (UAE)

Order ValueShipping FeeAED 350.00 and aboveFREEAED 0.00 – AED 349.99AED 20.00

Kuwait

Order ValueShipping FeeAED 350.00 and aboveFREEAED 0.00 – AED 349.99AED 18.00

Shipping charges are calculated during checkout before payment is completed.

4. Order Cut-Off Time

Our daily order cut-off time is:

2:00 PM (Monday–Friday), Gulf Standard Time (GMT+04:00)

Orders placed after the cut-off time will be processed on the next business day.

5. Order Processing Time

1–2 Business Days (Monday–Friday)

Orders are not processed on weekends or public holidays.

6. Estimated Delivery Time

United Arab Emirates (UAE)

1–2 Business Days (Monday–Friday)

Kuwait

1–2 Business Days (Monday–Friday)

Delivery times are estimates and may vary due to courier or operational circumstances.

7. Tracking Information

All orders include tracking.

Tracking details are sent via email within 24–48 hours after your order has been dispatched.

8. Packaging & Order Protection

All products are carefully inspected, securely packed, and protected for safe transit.

9. Address Accuracy

Customers are responsible for providing complete and accurate shipping information.

Fashnito is not responsible for delivery issues caused by incorrect, incomplete, or outdated shipping details provided during checkout.

10. Order Cancellation

Orders may be cancelled within 24 hours of placement.

Once an order has entered processing or has been shipped, cancellation is no longer possible.

11. Shipping Address Changes

Shipping address changes may be requested within 24 hours of placing an order.

Once an order has been dispatched, shipping details cannot be modified.

12. Failed Delivery Attempts

If delivery cannot be completed after courier delivery attempts, the package may be returned to us.

Additional shipping charges may apply for reshipment.

13. Damaged, Missing, or Incorrect Items

If your order arrives damaged, incomplete, or incorrect, you must contact us within 48 hours of delivery.

Please include:

• Order number
• Clear photos of the package and products
• Description of the issue

14. Lost or Delayed Packages

If a package is confirmed lost by the carrier, we will assist in resolving the issue and, where appropriate, arrange a replacement or refund.

Fashnito is not responsible for delays caused by weather conditions, operational disruptions, or courier-related issues outside our control.

15. Delivery Confirmation

An order is considered successfully delivered once the courier tracking system confirms delivery to the shipping address provided during checkout.

16. Invoices & Documentation

A digital invoice will be sent by email after shipment confirmation.

17. Security & Fraud Prevention

For security purposes, all orders may undergo verification screening.

Fashnito reserves the right to cancel, hold, or refuse any order suspected of fraud, abuse, or unauthorized activity.

18. Policy Updates

Fashnito reserves the right to update this Shipping Policy at any time. Any updates become effective immediately upon publication on our website.

19. Business & Contact Information

Legal Entity: FASHNITO COMMERCE FZCO
Company Registration Number: 76004

Registered Address:
IFZA Properties, Dubai Silicon Oasis
Dubai, Dubai 341018
United Arab Emirates

Phone: +971-555021183
Email: info@fashnito.com

Customer Support Hours:
Monday–Friday
10:00 AM – 6:00 PM (GMT+04:00)

Return & Refund Policy

Last Updated: February 2026

At Fashnito, we are committed to providing high-quality skincare and beauty products. If you are not fully satisfied with your purchase, we are here to help.

1. 30-Day Return Window

We offer a 30-day return policy, which means you have 30 days after receiving your order to request a return.

After 30 days from delivery, we are unable to offer refunds or exchanges.

2. Return Eligibility

To be eligible for a return, your item must:

• Be unused, unopened, and in original condition
• Be in original packaging with all seals intact
• Include proof of purchase (order number or confirmation email)

3. Non-Returnable Items

For hygiene and safety reasons, the following items cannot be returned:

• Opened or used skincare and beauty products
• Items with broken or removed safety seals
• Gift cards
• Final sale or clearance items

4. Damaged, Defective, or Incorrect Items

Please inspect your order upon delivery.

If you receive a damaged, defective, or incorrect item, you must contact us within 48 hours of delivery.

After review, we will offer:

• A replacement item, or
• A full refund

In such cases, Fashnito will cover return shipping costs where applicable.

5. Return Shipping Costs

• If the return is due to our error (wrong, damaged, or defective item), we will cover return shipping costs.
• For change-of-mind returns, customers are responsible for return shipping costs to our return facility in UAE or Kuwait.
• Original shipping charges are non-refundable.

6. How to Start a Return

To initiate a return, contact us at:

• Email: info@fashnito.com
• Phone: +971-555021183

Please include:

• Order number
• Reason for return

Once approved, we will provide return instructions.

Items sent without prior approval will not be accepted.

7. Refund Process

Once we receive and inspect your returned item, we will notify you of approval or rejection.

If approved:

• Refunds will be issued to the original payment method only
• Processing time is up to 10 business days after approval

Bank processing times may vary.

8. Exchanges

We offer exchanges for eligible items.

Exchanges are processed as:

1. Return of original item
2. Inspection and approval
3. Shipment of replacement item

9. Order Cancellations

Orders can be cancelled within 24 hours of purchase.

After 24 hours, or once the order has been processed or shipped, cancellation is not possible.

10. Late or Missing Refunds

If you have not received your refund:

• Check your bank account again
• Contact your card provider, as processing may take time
• If still not received, contact us for assistance

11. Contact Information

Legal Entity: FASHNITO COMMERCE FZCO
Company Registration Number: 76004

Registered Address:
IFZA Properties, Dubai Silicon Oasis
Dubai, Dubai 341018
United Arab Emirates

Phone: +971-555021183
Email: info@fashnito.com

Business Hours:
Monday–Friday
10:00 AM – 6:00 PM (GMT+04:00)