FAQ's

Frequently Asked Questions (FAQ)

Last Updated: September 2026

Welcome to Fashnito. Below are answers to the most common questions about orders, shipping, payments, and returns.

1. What currency do you use?

All prices on Fashnito are displayed and processed in United Arab Emirates Dirham (AED). This is the only currency used for all transactions. If your card or bank account is in another currency, your bank applies its own exchange rate and may add a foreign transaction fee.

2. Which countries do you ship to?

We ship to:

United Arab Emirates (UAE) — domestic delivery
Kuwait — domestic delivery
International destinations — worldwide delivery to most countries

Available destinations are confirmed at checkout. If your country is not shown at checkout, we are unable to ship there at this time.

3. How long does delivery take?

Estimated delivery times, after 0–1 business days of order processing:

UAE: 48 hours
Kuwait: 48 hours
International: 3–7 business days

Delivery times may vary depending on courier operations, customs clearance, and location.

4. How much is shipping?

Shipping is calculated at checkout and shown before you pay.

UAE

AED 350.00 and above: FREE
Below AED 350.00: AED 20.00

Kuwait

AED 355.00 and above: FREE
Below AED 355.00: AED 11.00

International

Charged by total order weight: AED 45.00 up to 0.5 kg, AED 65.00 up to 1 kg, AED 110.00 up to 2 kg, AED 225.00 up to 5 kg. For orders over 5 kg, please contact us for a quote.

5. What payment methods do you accept?

The methods available to you are shown at checkout. We accept:

Cash on Delivery (COD) — pay our delivery partner in cash when your order arrives, where available for your address
Online payment via MyFatoorah — our secure payment provider, supporting credit and debit cards and local payment methods including KNET

Cash on Delivery orders may be verified by phone or WhatsApp before dispatch.

6. Is my payment secure?

Yes. All payments are processed securely using encrypted systems and PCI-DSS compliant payment providers. We do not store your card details.

7. Do I pay customs or import duties?

For UAE and Kuwait deliveries, no. For international orders, import duties, taxes, and customs charges are set by the destination country and are payable by the recipient. They are not included in the price or shipping charge shown at checkout.

8. Can I cancel my order?

Yes. Orders can be cancelled within 24 hours of purchase. After 24 hours, or once the order is processed or shipped, cancellation is no longer possible.

9. Can I change my shipping address?

You may request changes within 24 hours of placing your order. After shipment, address changes are not possible.

10. How do I return a product?

You can request a return within 30 days of receiving your order, provided the item is:

Unused
Unopened
In original packaging with seals intact

Contact us to start the return. Once approved, our shipping partner collects the parcel from your address — you do not need to post it yourself.

11. Do you accept opened skincare products?

No. For hygiene and safety reasons, we do not accept returns for:

Opened products
Used items
Items with broken seals

12. What if I receive a damaged or wrong item?

If your order arrives damaged or incorrect, contact us within 48 hours of delivery with photos and your order number. We will offer a replacement or refund after review, and cover the cost of collection.

13. How long do refunds take?

Once approved, refunds are processed within 10 business days. Orders paid online are refunded to the original payment method; Cash on Delivery orders are refunded by bank transfer to an account in the name of the person who placed the order. The exact time for funds to appear depends on your bank.

14. Do you offer exchanges?

Yes. We offer exchanges for eligible items. The original item must be returned and approved before a replacement is shipped.

15. Where are your products shipped from?

Orders are shipped from our fulfilment centers in:

Dubai, United Arab Emirates
Al Asimah, Kuwait

16. Are your products authentic?

Yes. We source only from original brand manufacturers, authorized regional distributors, and verified wholesalers with full chain-of-custody documentation. See our Anti-Counterfeit & Authenticity Guarantee.