FAQ's

1. How can I place an order?

Placing an order on Fashnito.com is easy:

1. Browse our collections and select your desired products.

2. Click “Add to Cart” and then go to your shopping cart.

3. Review your order, enter shipping details, and choose your payment method.

4. Click “Place Order” to complete your purchase.

You will receive an order confirmation email once your order is successfully placed.

2. What payment methods do you accept?

We accept multiple secure payment methods:

• Credit & Debit Cards (Visa, MasterCard, KNet etc.)

• Online payment gateways supported at checkout

• Cash on Delivery (COD) is currently not available.

All transactions are encrypted and secure.

3. Can I cancel or modify my order?

• Orders can be cancelled before they are shipped.

• Once the order is shipped, it cannot be cancelled but can be returned according to our Return & Refund Policy.

• To cancel an order, contact +971-55501183 or info@fashnito.com with your order number.

4. How long does shipping take?

Shipping times may vary depending on your location:

for UAE and Kuwait

• Standard Shipping: 48 hours 
  
• Express Shipping: 24 hours
  
• Processing time: 0–1 business days 
  
• Parcel damage must be reported within 12 hours of delivery.

for other international Locations

• Standard shipping: 5–10 business days
• Express shipping: 2–5 business days
• Parcel damage must be reported within 12 hours of delivery.

You will receive a tracking number via email once your order is shipped.

5. Do you ship internationally?

Yes, we ship to selected international locations. Shipping costs and delivery times vary by country.

Please check the shipping options at checkout for availability and rates.

6. How can I track my order?

Once your order is shipped, you will receive a tracking number via email.

You can use this number on the website tracking page to track your order status.

7. What is your return & refund policy?

We offer easy returns for eligible products within a specified time frame.

• Products must be unused, in original packaging, and in the same condition as delivered.

• Refunds are processed using the original payment method once the return is received and inspected.

For detailed information, please visit our Return & Refund Policy page.

8. How can I contact customer support?

For any questions or assistance:

WhatsApp- +971-55501183 or info@fashnito.com

Our support team is available during business hours and will respond as quickly as possible.