سياسة الاسترداد

Return & Refund Policy

Last Updated: September 2026

At Fashnito, we are committed to providing high-quality skincare and beauty products. If you are not fully satisfied with your purchase, we are here to help.

1. 30-Day Return Window

We offer a 30-day return policy, which means you have 30 days after receiving your order to request a return.

After 30 days from delivery, we are unable to offer refunds or exchanges.

2. Return Eligibility

To be eligible for a return, your item must:

  • Be unused, unopened, and in original condition
  • Be in original packaging with all seals intact
  • Include proof of purchase (order number or confirmation email)

3. Non-Returnable Items

For hygiene and safety reasons, the following items cannot be returned:

  • Opened or used skincare and beauty products
  • Items with broken or removed safety seals
  • Gift cards
  • Final sale or clearance items

4. Damaged, Defective, or Incorrect Items

Please inspect your order upon delivery.

If you receive a damaged, defective, or incorrect item, you must contact us within 48 hours of delivery.

After review, we will offer:

  • A replacement item, or
  • A full refund

In such cases, Fashnito will cover all return shipping costs.

5. How Returns Are Collected

You do not need to post the item yourself or visit a courier office.

Once your return is approved, our shipping partner will contact you and arrange collection of the parcel directly from your delivery address. You will be given a collection date and time window in advance.

Please have the item packed in its original packaging and ready for the courier at the agreed time.

Do not send items back before requesting a return. Items returned without prior approval, or sent by any method other than our arranged collection, cannot be accepted or refunded.

6. Return Shipping Costs

  • If the return is due to our error (wrong, damaged, or defective item), Fashnito covers the full cost of collection.
  • For change-of-mind returns, the cost of courier collection is deducted from your refund.
  • Original shipping charges are non-refundable.

International returns: for orders delivered outside the UAE and Kuwait, return collection is arranged in the same way, but the cost of international return carriage is borne by the customer for change-of-mind returns. Import duties, taxes, and customs charges already paid are not refundable by Fashnito and must be reclaimed from your local customs authority where permitted.

7. How to Start a Return

To initiate a return, contact us at:

Please include:

  • Order number
  • Reason for return
  • Photographs, if the item is damaged or incorrect

Once approved, we will confirm your return and arrange courier collection as described in Section 5.

8. Refund Process

Once we receive and inspect your returned item, we will notify you of approval or rejection.

If approved:

  • Refunds are issued to the original payment method only
  • Cash on Delivery orders are refunded by bank transfer to an account in the name of the person who placed the order
  • Processing time is up to 10 business days after approval

Bank processing times may vary after we issue the refund.

9. Exchanges

We offer exchanges for eligible items. Exchanges are processed as:

  1. Collection of the original item
  2. Inspection and approval
  3. Shipment of the replacement item

10. Order Cancellations

Orders can be cancelled within 24 hours of purchase.

After 24 hours, or once the order has been processed or shipped, cancellation is not possible.

11. Late or Missing Refunds

If you have not received your refund:

  • Check your bank account again
  • Contact your card provider or bank, as processing may take additional time
  • If still not received after 15 business days from approval, contact us at info@fashnito.com

12. Contact Information

Legal Entity: FASHNITO COMMERCE - FZCO
Company Registration Number: 76004
Licensing Authority: Dubai Integrated Economic Zones Authority (DIEZA)

Registered Address:
IFZA Properties, Dubai Silicon Oasis
Dubai, United Arab Emirates

Phone: +971-555021183
Email: info@fashnito.com

Business Hours:
Monday–Friday, 10:00 AM – 6:00 PM (GMT+04:00) Gulf Standard Time